Refund Policy

Gaming Server Services

All gaming server hosting services provided by GoPlay are non-refundable. This policy applies to all game server hosting products currently offered by GoPlay, as well as any game server hosting services introduced in the future.

Once a gaming server has been provisioned and resources have been allocated to your account, the service is considered delivered and the purchase becomes final. By purchasing a gaming server from GoPlay, you acknowledge and agree that gaming server services are non-refundable and are not eligible for credits, reimbursements, or partial billing adjustments.

Why Gaming Servers Are Non-Refundable

Gaming server services require immediate allocation of infrastructure resources, network capacity, and server configurations. In addition:

• Server resources are reserved specifically for your service
• Infrastructure and operational costs are incurred at activation
• Dedicated configurations are deployed upon provisioning
• Service capacity is allocated based on customer orders

For these reasons, gaming server purchases are final.

Service Cancellation

You may cancel your gaming server service at any time through your client area. When submitting a cancellation request, you may choose one of the following options:

Immediate Cancellation

The service will be terminated as soon as the cancellation request is processed. Access to the server and associated data may be removed immediately.

End of Billing Cycle Cancellation

The service will remain active until the end of the current billing period. The service will not renew for the next billing cycle. The server and associated data may be permanently removed once the service expires.

Customers are responsible for creating and downloading any backups prior to cancellation. GoPlay is not responsible for any data loss resulting from a cancellation request.

Service Violations

If your account or service is suspended or terminated due to a violation of our Terms of Service:

• No refunds, or reimbursements will be issued
• Any remaining service term will be forfeited
• Services may be terminated without compensation

Payment Disputes and Chargebacks

If you experience a billing issue, please contact our support team before initiating a payment dispute. Unauthorized chargebacks may result in:

• Immediate suspension of services
• Account restrictions
• Recovery and administrative fees where applicable
• Collection activity where permitted by law

Customers agree to contact GoPlay first to resolve any billing concerns.

Support and Service Issues

If you encounter a technical issue with your service, our support team will work to diagnose and resolve the problem as quickly as possible.

Technical issues, configuration requests, gameplay concerns, performance tuning, software conflicts, or any service dissatisfaction will not be refunded. Customers are encouraged to contact support so that issues can be investigated and resolved.

Policy Acceptance

By purchasing any gaming server service from GoPlay, you acknowledge that you have read, understood, and agreed to this Refund Policy.

Last Updated: 1 June 2026